Refund policy
Return & Refund Policy
Last Updated: August 25, 2026
At Bite Tail, we believe a clear return process helps create a better shopping experience. If your purchase is not right for you or there is a problem with your order, this policy explains the options available and the steps you should follow.
1. 30-Day Return Period
You may request a return for eligible merchandise within 30 days of receiving your order.
To qualify under our standard return process, merchandise should generally be:
Unused and in its original condition;
Free from damage, modification, or signs of use after delivery;
Accompanied by original packaging, tags, accessories, and components where applicable; and
Supported by an order number, receipt, or other proof of purchase.
We may decline merchandise that does not satisfy these conditions, except where applicable law requires otherwise.
2. Contact Us Before Returning a Product
Please obtain return instructions before shipping anything back.
Send your request to BichoBcp@gmail.com and include your order number, the product involved, and the reason for the return. If there is a visible problem with the merchandise, photographs should also be included.
After reviewing the request, Bite Tail will provide the appropriate instructions and return destination if a physical return is necessary.
Please do not assume that the contact address listed below is automatically the return location. Merchandise sent without authorization may not be accepted.
3. Return Shipping Responsibility
For an eligible return resulting from a change of mind, customer ordering error, or personal preference, the cost of sending the merchandise back is generally the customer's responsibility.
We recommend using a trackable shipping method and keeping the tracking receipt until your return is completed.
Original delivery charges are generally not refundable on voluntary returns unless otherwise stated or required by applicable law.
4. Damaged Products and Fulfillment Errors
Please examine your order after delivery and contact us promptly if:
A product arrives damaged;
The merchandise appears defective;
An item is missing where applicable; or
You receive a product different from the one you ordered.
Email BichoBcp@gmail.com with your order number, a description of the problem, and clear photographs when appropriate.
Once we verify the issue, we will determine a suitable remedy based on the circumstances. This may include a replacement, refund, or another appropriate resolution.
For confirmed errors attributable to Bite Tail, customers will not be responsible for return shipping costs caused by that error.
5. Merchandise With Special Return Conditions
Some types of products cannot be handled through our standard return process. Subject to applicable consumer laws, these may include:
Customized or personalized merchandise;
Gift cards;
Products clearly identified as final sale before purchase;
Items that have been used, modified, or damaged after delivery;
Opened merchandise subject to health, hygiene, or safety considerations; and
Products missing essential parts or accessories supplied with the original order.
Consumable or perishable merchandise may have additional restrictions once opened because we cannot verify its condition, storage, or safety after delivery.
If a restricted product arrives defective, damaged, spoiled, or incorrect, please contact us so the issue can be evaluated separately.
6. Exchanges
If you would like another eligible size, style, model, or product variation, contact us to determine whether an exchange can be arranged.
Replacement inventory is subject to availability. When a direct exchange is unavailable, we may recommend returning the original qualifying merchandise for a refund and placing a new order.
7. Return Review
After an authorized return is delivered to the designated return location, Bite Tail will review the merchandise before approving reimbursement.
The item must correspond with the original order and satisfy the applicable eligibility requirements. We will contact you once the assessment is complete and advise whether the refund has been approved.
8. Refunds
Approved refunds are normally issued to the original payment method used to place the order.
Once the refund has been submitted, please allow approximately 5–10 business days for your bank, credit card issuer, or payment provider to post the funds.
The exact posting time is determined by the financial institution and may vary.
If an approved refund has not appeared after this period, please check with your payment provider and contact us if further assistance is required.
9. Cancellation Requests
If you need to cancel or correct an order, contact us promptly after placing it.
We will make a reasonable effort to accommodate the request before fulfillment begins. Because orders can move into processing quickly, however, cancellations and modifications cannot be guaranteed.
An order that has already shipped will generally need to be received before an eligible return can be initiated.
10. Delivery Address Issues
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned due to an incorrect or incomplete customer-provided address, refusal of delivery, or another delivery issue attributable to the recipient, we will assess the available options after the package is returned.
A customer requesting reshipment may be responsible for additional shipping charges where appropriate.
11. Applicable Consumer Protections
This policy describes Bite Tail's standard procedures and does not eliminate any consumer protection rights that apply to your purchase.
If federal, state, or other applicable law provides a right or remedy that cannot legally be restricted by this policy, the applicable legal requirement will take precedence.
12. Return & Refund Support
For questions concerning this policy or assistance with an existing purchase, please contact:
Bite Tail
331 N State Road 7, #7201
Plantation, FL 33317
United States
Phone: (856) 834-4011
Email: BichoBcp@gmail.com
Please provide your order number when contacting us regarding a purchase so we can review your request efficiently.