Shipping policy
Shipping Policy
At Bite Tail, we understand that clear shipping information is an important part of your shopping experience. This policy explains our U.S. shipping coverage, delivery choices, shipping fees, estimated delivery periods, and procedures for handling common shipment concerns.
Domestic Shipping Coverage
Bite Tail currently fulfills and ships orders within the United States only. International delivery is not available at this time, and we cannot ship orders to destinations outside the United States.
Shipping Services & Rates
The following delivery methods are available for eligible orders:
Standard Shipping — 3–5 Business Days
Shipping fee: $8.00
Orders of $70.00 or more: FREE Standard Shipping
Customers whose eligible order total reaches $70.00 will receive complimentary Standard Shipping. The applicable shipping charge will be displayed during checkout before the order is submitted.
Express Shipping — 1–2 Business Days
Shipping fee: $15.00
Express Shipping provides an expedited delivery option for customers who would like to receive their orders sooner. The $15.00 Express fee applies independently of the free Standard Shipping offer.
Fulfillment and Processing
After an order is successfully placed, it enters our fulfillment process for verification, preparation, and packaging. Orders are typically handled on business days, excluding weekends and U.S. federal holidays.
Shipping estimates represent the expected carrier transit period after the order has been processed and dispatched. Processing time is therefore not included within the 1–2 or 3–5 business day shipping estimate.
Orders placed during holidays, sales, or periods of increased demand may take additional time to prepare.
Delivery Timeframes
We work to have orders delivered within the estimated timeframe associated with the selected shipping method. However, estimated delivery times are not guaranteed arrival dates.
Weather emergencies, carrier delays, transportation interruptions, seasonal shipping volume, or other circumstances outside our reasonable control may affect delivery schedules.
Shipment Tracking
When tracking is available for your shipment, tracking details will be provided once the package has been dispatched.
Please allow time for the carrier to scan the shipment and activate tracking information. Updates may not appear immediately after a tracking number is generated.
Shipping Address Responsibility
Please carefully check your delivery information before completing your purchase. Customers are responsible for providing a complete and accurate U.S. shipping address, including any applicable apartment, suite, or unit number.
If an address correction is needed after an order has been submitted, contact Bite Tail promptly. We will make reasonable efforts to accommodate the request before fulfillment is completed, but changes cannot be guaranteed after shipment.
Delivery Delays and Missing Packages
If your package appears significantly delayed, please check the carrier tracking information for the most recent status.
For shipments that appear lost or show an unusual tracking status, contact us with your order information. We will review the available shipment details and help determine the appropriate next steps.
Incorrect Address & Returned Packages
Packages that cannot be delivered because of an incorrect, incomplete, or inaccessible address may be returned by the carrier.
If reshipment becomes necessary because incorrect delivery information was provided during checkout, additional shipping fees may apply.
Contact Information
For questions about shipping, tracking, delivery, or this Shipping Policy, please contact:
Bite Tail
331 N State Road 7, #7201
Plantation, FL 33317
United States
Phone: 856-834-4011
Email: BichoBcp@gmail.com